Quotes
A verbal or written quote will be provided to the client before any design work begins. A quote is not a contract and is subject to change without notice. Pricing in a quote can be guaranteed only by placing a deposit to begin work.
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Policies and Procedures
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Vendor Contracts
All services provided are to assist in the planning of your event. Anita's Designs and Events will not enter into a contract with a third party on the clients behalf. Clients are responsible for deposits and all fees associated with venues, equipment, set-up fees, cancellation fees, shipping charges, damages, etc., incurred during the planning of your event from all outside vendors.
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Graphics/Images
All graphics, logos, and images are provided by the customer. Royalty-free graphics and images are available for $20 and up. These items cannot be refunded.
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Custom Orders
All items are custom designed to fit your needs and your budget. Pricing is based on the materials and quantity needed, and the complexity of the design. Please allow up to 4 to 6 weeks for custom orders. Custom orders less than 4 weeks will be charged an additional fee based on the time period allotted to complete the order.
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Delivery/Set-up Fees
Client is responsible for all set-up fees, taxes, shipping charges etc., for items purchased from outside vendors. These items cannot be refunded by Anita's Designs and Events. Client must contact outside vendor/representatives for their specific refund policies. Drop ships are available for an additional fee based on location.
Deposits/Payments
A 50% deposit is required before any design work begins. This includes all custom orders, design services, and printing. Event/Wedding planning services require a 25% deposit and are non-refundable.
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Payment arrangements can be made after the initial deposit is made on custom orders. Service will not continue if the scheduled payments are not made within 48-hours of the scheduled due date. All deposits will be forfeited. Service will continue if balance is paid in full.
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Fees for event planning must be paid based on the payment schedule that is provided. Any payments not made within 48-hours of the scheduled due date will forfeit the contract and all services will not continue unless balance is paid in full. Balance must be paid in full 10 days prior to the event date.
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Clients will receive an invoice during the proofing process reflecting the balance due minus all deposits and/or payments received.
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We accept all major credit cards
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Check payments can be made and are subject to a $35 return check fee. Please allow 5 to 7 business days for check payments to post.
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Balance must be paid in full before files, prints or custom orders will be delivered.
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Cancellations
Proper notice is required for any refunds. Without proper notice, 100% of all deposits will be forfeited. Deposits/Fees will be returned within three business days minus any expenses incurred.
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Graphic design orders must be canceled within 24-hours after the deposit is received. Any graphics/images that were purchased on the client’s behalf are non-refundable. If any work has been done prior to cancellation, fees will be pro-rated based on the amount of work done.
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Rush order fees are non-refundable.
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Any items purchased on behalf of the client from outside vendors cannot be refunded.
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If the wedding/event is canceled, refunds are limited to unearned fees, funds in excess of unused or non-refundable fees and out-of-pocket expenses. If you cancel less than [30] days before the wedding/event – except for the death of a member of your immediate family – there will be no refund. If the wedding/event is not canceled, there will be no refund.
Proofing Process
All orders will have a proof produced prior to printing, completion of a custom order or design service. The proofing process varies based on the service provided. During the proofing process clients will need to verify that the item is accurate based on the instructions given when the order is placed. This includes but is not limited to spelling, grammar/punctuation, color, style, and any design element. Design work and/or printing will not begin without written consent from the client. Once the proof is approved, any changes will require an additional fee, based on the amount of changes required.
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Pricing
Pricing on website and/or price lists are based on the complexity of the design work and quantity. Pricing does not include images, logos, graphics, printing, shipping charges, taxes, digital files, storage, unless otherwise specified. Any additional materials needed are subject to an additional charge and will be provided in a written quote. Pricing is subject to change without notice.
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Rush Orders
Rush fee is $25 per order/file. Any proof can be received within 24 hours after the deposit is made. Rush production for printed products is within 2 to 3 business days.